FAQs & Care

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Shipping

What are your delivery times?

Shipping within Germany tales between 1-4 days. During busy periods, such as Christmas, delays may apply.

How much will shipping cost?

Shipping costs 3,90€ within Germany and 6,90€ outside of Germany.

Can you provide worldwide shipping?

Yes, we ship worldwide from our Berlin studio!

My Order

How can I cancel my order?

Just drop us an email at info@sisterthebrand.com

What if I receive the wrong product?

We're sorry if we've sent you the wrong item! Just let us know and we will send you the correct item.

Do you offer exchanges for faulty items?

Absolutely! Our items are handmade and can therefore sometimes have little faults that we have not noticed while packing your order. Please let us know and we will send you a new item. Our customer service will be happy to help you: info@sisterthebrand.com

Product

How do I return my product?

You can return your order to the following address within 14 days of receiving it. Please note we do not offer free returns and customers must pay shipping.

SISTER
Kienitzer Strasse 97
Berlin, 12049
Germany

Please make sure to include your name and order number on the return so that we know who to refund.

How do I care for my product?

SISTER jewellery is made of 24k Gold-plated 92 Sterling Silver. Gold plating naturally wears off over time, revealing the silver beneath. Avoid contact with fragrances, lotions, rough surfaces and cleaning agents, especially chlorine as it can permanently damage or discolour your jewellery. Make sure your skin is dry before putting on your jewellery. Always remove your gold plated jewellery in the shower, when swimming or exercising and store it in a dry and air-tight place. Clean it gently with a soft cloth only and avoid rubbing. Unlike mass produced jewellery,handmade pieces will almost always have imperfections and each piece will never be identical to another. This uniqueness is part of the beauty of handmade jewellery.

Can I shower in my jewellery?

No, water will cause the silver to tarnish and the gold plating of your jewellery to wear off. Avoid contact with fragrances, lotions, rough surfaces and cleaning agents, especially chlorine as it can permanently damage or discolour your jewellery.

Can I sleep in my jewellery?

Our chains are designed to be fine and dainty so we recommend not wearing them to sleep.

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